Manage return flow

this tutorial outlines how to perform key return related tasks through the cos explorer interface for instant payments request a return for a completed outbound rtp payment use this action to initiate a return on a completed outbound rtp payment that has been successfully sent to a recipient navigate to the payment details page of the outbound rtp payment confirm that the payment type is credittransfer and direction is outbound ensure the status is completed in the payment tasks panel on the right, click request refund enter a valid reason code (e g , frad for fraud) and additional info (e g , “return request”) click submit once submitted, a return request will be initiated and tracked within the payment history return funds on an inbound rtp payment use this task to initiate a return of funds received via rtp if the payment needs to be reversed navigate to the payment details page of the inbound rtp confirm the type is credittransfer and direction is inbound make sure the status is completed in the payment tasks panel, click return payment follow the prompts to initiate the return once processed, the system will generate the outbound return request under the payment history approve or reject an inbound return request use this screen when a partner fi sends a return request to cross river and action is required navigate to the payment details page of the return request confirm the type is returnrequest and direction is inbound ensure the status is pending and awaiting response is set to yes in the payment tasks panel, choose one of the following approve payment accept the return and issue funds back reject payment deny the return and provide a rejection reason once approved or rejected, the action is recorded in the payment history and a corresponding rtp message is sent to the counterparty