Manage return flow

this tutorial outlines how to perform key return related tasks through the cos explorer interface for instant payments all of these return related tasks can done via our apis return request docid\ zuurqocnokkdsnxk5yt i return approval docid\ tevomyhg1uyinpu8 w8c3 return reject docid\ kbyriczwjvxs zketpapa request a return for a completed outbound instant payment use this task to request a return for a payment cross river has already sent to another bank and the recipient has received returns are only available for completed outbound instant payments and must be initiated within 60 calendar days of the original payment navigate to the payment details page of the outbound rtp payment confirm that the payment type is credittransfer and direction is outbound ensure the status is completed in the payment tasks panel on the right, click request refund enter a valid reason code (e g , frad for fraud) and additional info (e g , “return request”) click submit once submitted, a return request will be initiated and tracked within the payment history submitting an indemnification with the return request to submit an indemnification to be submitted along with the return request, open a support ticket with ipr ops at iprops support\@crossriver com include the following information in the support ticket receiving bank \[name of the receiver's bank] receiver routing number \[routing number of the receiver's bank] receiver name \[name of the recipient] receiver bank account number \[bank account number of recipient] sender name \[name of the sender] sender bank account number \[bank account number of sender requesting the return] payment id \[payment id of the original credit transfer] amount \[amount of the original credit transfer] date of original payment \[date when the original credit transfer was processed/completed] once received, ipr ops will handle the indemnification process and coordinate further steps as needed return funds on an inbound instant payment use this task to return funds from a completed inbound instant payment that was credited to a cross river account once processed, the system will create an outbound credit transfer to send the funds back to the originating bank navigate to the payment details page of the inbound instant payment confirm the type is credittransfer and direction is inbound make sure the status is completed in the payment tasks panel, click return payment follow the prompts to initiate the return once processed, the system will generate the outbound credit transfer under the payment history approve or reject an inbound return request use this task when another bank (the originating financial institution) asks for funds to be sent back after it was credited to an account at cross river this typically happens when the sender made an error (e g , wrong account, duplicate payment) take this action to review the request and send the funds back if approved navigate to the payment details page of the return request confirm the type is returnrequest and direction is inbound ensure the status is pending and awaiting response is set to yes in the payment tasks panel, choose one of the following approve payment accept the return request and issue funds back reject payment deny the return request and provide a rejection reason once approved or rejected, the action is recorded in the payment history and a corresponding instant payment message is sent to the counterparty sla for inbound return request response inbound return requests must be approved or rejected within the following service level timelines, based on the payment rail fednow a response is required by the end of the next business day after the return request is received rtp if the original credit transfer was a standard payment response is required within 10 business days of receiving the return request if the original credit transfer was initiated through a request for payment (rfp) response is required within 20 business days of receiving the return request failure to respond within these slas will result in automatic rejection of the inbound return request important note on fraud related return requests any incoming return request with a reason code of frad (fraud) will be reviewed by cross river and cannot be actioned directly by the partner cross river will evaluate the request and determine next steps internally