Cancel an ACH
What you will learn
✅ How to cancel an ACH transaction in COS Explorer
You can also use the Cancel payment endpoint to perform this task via API.
Learn about ACH.
Before you begin
Make sure you have COS Explorer access .
Process overview
To cancel an ACH payment, first find the payment in the database. Check that the status is Hold. Only payments on hold can be cancelled.
To cancel a payment
Go to the Payment Details page of the ACH payment you want to reverse.
Confirm that the payment status is Hold.
Click Cancel Payment in the Payment Actions pane.
Add a note explaining why you want to cancel the payment.
Once you cancel the payment you cannot undo the action.
Click Submit. The payment status changes to Canceled.