COS Explorer

once you are quickstart into the cross river system and have received the email with your client id and secret you are ready to login to the cos explorer access the cos explorer portal production https //api crbcos com/explorer2/ sandbox https //sandbox crbcos com/explorer2/ welcome email you will received a welcome email from crossriver do not reply\@crossriver com if you don't see it in your inbox, check your spam or blocked mail folders click create your cross river account if you leave the wizard at any time, click the link in the original email to go back to where you left off terms and conditions read through the terms and conditions, check accept , and click next sms (text message) verification we send you an sms (text message) to your device to verify your identity enter the 6 digit code you receive in the login screen and click verify code create your password enter a password that meets the on screen requirements and re enter the password click create password authenticator app setup you must complete this step to continue the registration process and to be able to login in the future to protect your identity and your account and information, we require you to sign in with multi factor/2 factor authentication if you don't already have an authenticator app on your device, you need to download one before you continue for android and ios, we recommend using the follow authenticator app google authenticator microsoft authenticator once you have your authenticator app installed, you need to either scan the qr code or manually enter the key into the authenticator app qr code scan the qr code in your authenticator app and, if necessary, enter the 6 digit code in the multi factor authentication page click continue manual click show key copy the key as the secret in your authenticator app enter the 6 digit code click continue invalid mfa code if you enter an invalid mfa code, a red message notifies you to try again oops! you entered an invalid mfa code here are some things to double check did the code timeout before you clicked continue ? remaining time is indicated by the countdown circle to the right of the account name and mfa code if you have the authenticator app set up for multiple environments or applications, double check that you entered the correct code if it is not clear from the mfa connection names which is correct option, you might need to try different codes until finding the one that works once you find the correct connection, you can rename the mfa connection in the app a pencil icon at the top of mfa app screen will bring you to edit mode in some apps, you will need to first select (or press and hold) the connection that should be edited, and then the icon will appear once in edit mode, you can rename the connections as needed so that it will be clear which one applies to which environment save any changes, and next time it should be easier to understand which code to use recovery codes use recovery codes to authenticate in case you lose your device download or copy your recovery codes and keep them in a secure place that you will remember confirm that you have stored your recovery codes click create account the recovery codes page times out after 10 minutes you can only download the recovery codes once your account is now active and you can use it to login to any of your cr apps ip allowlisting only a static ip can be used to access cos explorer reach out to your ip support if you need help with this the identity server ip addresses are 172 67 26 222 104 22 40 134 104 22 41 134 the server is proxied via cloudflare you can allow these fqdns idptest crbcos com troubleshooting forgot password click forgot password? and enter your email enter the 6 digit authentication code from your authenticator app you get a forgot password email click reset password in the password reset page, enter a new password, click reset password , and continue to the application reset multi factor authentication if you already have mfa configured in identity server, go to reset mfa and click reset your mfa device the multi factor authentication page opens and you can reset your mfa you can also create new multi factor authentication recovery codes click create new multi factor authentication recovery codes the recovery codes page opens and you can copy or download your 10 new recovery codes if you have not yet configured your multi factor authentication, you can enable mfa from account settings click reset mfa method click configure mfa follow the instruction in multi factor authentication/2 step authentication if your current mfa is sms, you can enable mfa with your authenticator app in account settings click reset mfa method click configure mfa follow the instruction in multi factor authentication/2 step authentication use a recovery code if you do not have access to your multi factor (2 factor) authenticator, you can log in using one of your recovery codes log in as usual on the multi factor authentication page, you have the option to use a recovery code as your authentication option enter one of your recovery codes in the text box the recovery code is single use and cannot be reused to avoid future confusion, we recommend that you mark the recovery code as used account lockout if you enter the wrong password for your username 5 times, the system locks your account for approximately 5 minutes if after 5 minutes, you are still unable to access your account, contact cross river support browser error firewall you log in to cos explorer and get following error screen you are blocked by a firewall contact your internal it department to see if your organization enforces firewall rules for outbound traffic if there are no firewall rules for outbound traffic, then contact your internal it department to make sure you're connecting to the cross river cos explorer portal from an approved ip address if you need to register more ip addresses, send an email to cos support