Monthly dispute and chargeback reporting
Overview
This report enables Cross River to meet its regulatory obligations, satisfy card network monitoring requirements, manage financial risk, and maintain effective third-party oversight as required by banking regulators. These reports ensure consumer protection standards are upheld and that the bank remains audit-ready at all times.
Sample File
Explanation of fields
Field | Data Type | Description | Required/Optional/Conditional |
|---|---|---|---|
Number of Card transactions | Integer | Total count of card transactions processed during the reporting period (includes purchases, ATM withdrawals, and other card-initiated transactions). Serves as the denominator for dispute and chargeback rate calculations. | Required |
Card Spend ($) | Decimal | Total dollar volume of all card transactions processed during the reporting period. Represents gross spend before any reversals, refunds, or chargebacks. | Required |
Number of disputed Transactions | Integer | Total count of transactions formally disputed by cardholders during the reporting period. Includes all disputes regardless of outcome (won, lost, pending). | Required |
Disputed Amount | Decimal | Total dollar value of all transactions disputed by cardholders during the reporting period, regardless of resolution outcome. | Required |
Dispute Rate | Decimal | Ratio of disputed transactions to total card transactions. Formula: Number of Disputed Transactions ÷ Number of Card Transactions. Expressed as a percentage. | Required (Calculated) |
Dispute $ Rate | Decimal | Ratio of disputed dollar volume to total card spend. Formula: Disputed Amount $ ÷ Card Spend $. Expressed as a percentage. Measures dollar-weighted dispute exposure. | Required (Calculated) |
Number of Chargeback Transactions | Decimal | Total count of disputes that escalated to a formal chargeback (i.e., the transaction was reversed back to the merchant/acquirer through the network). A subset of disputed transactions. | Required (Calculated) |
Number of Chargeback $ | Decimal | Total dollar value of all chargebacks processed during the reporting period. Represents funds reversed through the network dispute process. | Required (Calculated) |
Chargeback Number rate | Decimal | Ratio of chargeback transactions to total card transactions. Formula: Number of Chargebacks ÷ Number of Card Transactions. Key network monitoring threshold metric (Visa VDMP triggers at 0.9%). | Required (Calculated) |
Chargeback $ Rate | Decimal | Ratio of chargeback dollar volume to total card spend. Formula: Chargeback $ Amount ÷ Card Spend $. Measures dollar-weighted chargeback exposure relative to overall portfolio volume. | Required (Calculated) |
Reporting Period | Date or VARCHAR | What period does each row represent | Required |