Monthly dispute and chargeback reporting
overview this report enables cross river to meet its regulatory obligations, satisfy card network monitoring requirements, manage financial risk, and maintain effective third party oversight as required by banking regulators these reports ensure consumer protection standards are upheld and that the bank remains audit ready at all times sample file explanation of fields field data type description required/optional/conditional number of card transactions integer total count of card transactions processed during the reporting period (includes purchases, atm withdrawals, and other card initiated transactions) serves as the denominator for dispute and chargeback rate calculations required card spend ($) decimal total dollar volume of all card transactions processed during the reporting period represents gross spend before any reversals, refunds, or chargebacks required number of disputed transactions integer total count of transactions formally disputed by cardholders during the reporting period includes all disputes regardless of outcome (won, lost, pending) required disputed amount decimal total dollar value of all transactions disputed by cardholders during the reporting period, regardless of resolution outcome required dispute rate decimal ratio of disputed transactions to total card transactions formula number of disputed transactions ÷ number of card transactions expressed as a percentage required (calculated) dispute $ rate decimal ratio of disputed dollar volume to total card spend formula disputed amount $ ÷ card spend $ expressed as a percentage measures dollar weighted dispute exposure required (calculated) number of chargeback transactions decimal total count of disputes that escalated to a formal chargeback (i e , the transaction was reversed back to the merchant/acquirer through the network) a subset of disputed transactions required (calculated) number of chargeback $ decimal total dollar value of all chargebacks processed during the reporting period represents funds reversed through the network dispute process required (calculated) chargeback number rate decimal ratio of chargeback transactions to total card transactions formula number of chargebacks ÷ number of card transactions key network monitoring threshold metric (visa vdmp triggers at 0 9%) required (calculated) chargeback $ rate decimal ratio of chargeback dollar volume to total card spend formula chargeback $ amount ÷ card spend $ measures dollar weighted chargeback exposure relative to overall portfolio volume required (calculated) reporting period date or varchar what period does each row represent required