Account management

Managing deposit accounts

2min

Create and manage your customer deposit accounts from the Deposit Accounts screen in the Core tab.

Deposit account details

In the Deposit Accounts screen, click an entry to view a selected account. A screen displays with comprehensive information about the account.

Document image


You can see the current balance and available balance of the deposit account

View balance history

To view the balance history, click for either the current or available and enter the date range for the information you want to see. Click Search and the records appear in the dialog box. The records include the following:

Field

Description

TYPE

The type of entry

CURRENT

Amount shown in the account at the defined entry time. An amount in parentheses means a debit and without parentheses means a credit.

RUNNING CURRENT

The running balance amount shown in the account at the defined entry time including all transactions whether or not complete at that time

AVAILABLE

Amount available for use at the defined time of the entry. An amount in parentheses means a debit and without parentheses means a credit.

RUNNING AVAILABLE

The running balance of available funds at the defined time of the entry. A negative amount means a debit and a positive amount a credit.

Deposit account details area

The following information displays in the Deposit Account Details area:

Field

Description

Acct #

Account number

Classification

Account classification (Personal / Business)

Status

Account status

Product Type

Product type (General Ledger/Checking/Savings/Time Deposit/Wallet)

Opened

Date account was opened

Last Maintenance

Date of last maintenance on account

Last Contacted

Date of last contact with customer to verify account

Partner

The partner under which the customer has been createdNote: Click the partner name to see the partner details view

Statement Address

Full address associated with account

Credit Limit

The maximum amount the deposit account can be overdrawn

Available Credit Limit

Available funds in the deposit account

Overdraft Enabled

Allows an account to be overdrawn according to partner-customer agreement/ terms

Overdraft Account

A separate account with a maximum limit of money that can be drawn to fund the deposit account

Overdraft Threshold

The desired end-of-day balance in the account

Title

Account title

Client Identifier

Use this attribute to add your own unique identifying string to a payment call or COS record. This attribute is useful for idempotency purposes

Ledger Type

Account ledger type. Passthrough (default) or Direct

Rate Card

Preconfigured template assigned to account, containing interest rates Note: To view details on a rate card, click the rate card name

Last Transacted

Date of last transaction on account

Product

Product account is associated with

Contact Info

Contact information for the customer

Click the 3-dot menu for options on editing the deposit account details as described below.

The new deposit account details display in the Deposit Account Details area.

What action?

How

Steps

Change Account Title

Click the 3-dot menu and select Change Account Title.

Edit the account title field and click Submit

Report Customer Contact

Click the 3-dot menu and select Report Customer Contact.

Edit the customer contact fields, the internal only note, partner note and click Confirm

Change Statement Address

Click the 3-dot menu and select Change Statement Address.

Edit the statement address fields and click Save Changes

Change Status

Click the 3-dot menuand select Change Status.

Edit the account status fields and click Save Changes

Change Account Credit Limit

Click the 3-dot menu and select Change Account Credit Limit.

Edit the account credit limit and click Submit

Change Overdraft Funding

Click the 3-dot menu and select Change Overdraft Funding.

Edit the overdraft funding fields and click Save Changes

Customer relationships

The Customer Relationships area provides information about the customers with relationships to the account.

Column

Description

CUSTOMER

Customer that account is related to

RELATIONSHIP

Customer relationship to account

TAX OWNER

Indicates whether customer is a tax owner

DATE ADDED

Date relationship was added to account

  1. Click the 3-dot menu, Add Customer Relationship to add a new customer relationship for the deposit account.
  2. Select the Customer and Relationship.
  3. Click Submit
    Click x to remove a customer.

The account always has an assigned primary. If an additional person is added to the account and the primary then dies the additional person does not become a primary. The account would have to be closed and a new account opened.

Click a customer to view their detailed information.

Account activity tab

The Account Activity tab displays the Current and Available balance and information on the deposit account activity.

Column

Description

DATE

Activity date

SUB LEDGER

Number of deposit sub ledger account on which activity took place

DESCRIPTION

Activity description

CODE

Transaction code of activity

AMOUNT

Dollar amount of activity

BALANCE

Account balance following activity

Sometimes you need to indicate that funds will be debited from or credited to an account. Create a memo post for that purpose.

  1. Click Create Memo Post .
  2. Enter memo post details and click Save

You can filter the information to show specific account activity. Enter the parameters that interest you and click the filter icon.

Field

Description

Date From

Earliest activity date

To

Latest activity date

Amount From

Minimum dollar amount to filter on

To

Maximum dollar amount to filter on

Type

Internal/ External

Code

Type of transaction, including account transfers, incoming and outgoing ACH transactions, and any ACH NOC

Currency

Currency type. Choose from the drop-down list.

Click a transaction in the list to view detailed information about it. For more information on viewing deposit account transactions, see Working with Deposit sub ledger accounts.

Posting exceptions tab

The Posting Exceptions tab displays transactions that were not posted within a set date period for the account.

Field

Description

DATE

Posting exception date

TRACE #

Unique core transaction trace number of posting exception

SUB LEDGER

Number of sub ledger account on which exception occurred

DESCRIPTION

Description of transaction for which exception occurred

CODE

Code of activity on which exception occurred

REJECTION

Rejection reason code

MESSAGE

Rejection reason

AMOUNT

Dollar amount of activity on which exception occurred

You can filter the displayed information. Enter the parameters that interest you and click the filter icon.

Click an item in the list to view detailed information about it.

Debit cards tab

The Debit Cards feature is only supported for specific customers prior to 2020. Customers after that point use This is intended when you use i2c as the payment processor, with the option and capability of using any other payment process.  .

The Debit Cards tab displays information about the card and cardholder.

This is intended for creating and managing only customer debit cards using VisaDirect and MastercardSend (McSend) as the payment processor.

Field

Description

LAST FOUR

Last 4 digits of card

CARDHOLDER

Name of cardholder

STATUS

Active/Inactive

OPENED

Date card created

PRIMARY

Whether primary card

ADMIN LOCKED

Locked by admin

To create a new debit card:

  1. Click the 3-dot menu, select Add New Card and enter card details.
  2. Click Submit to save.

Statements tab

The Statements tab displays information about a deposit account for a defined period (this must have a start and stop date that has passed).

IMPORTANT The statement type you can pull is dictated by the roles that you are assigned on configuration. Your Explorer admins are responsible for making sure that users are properly configured with the appropriate roles and associated limits. Statements can only be pulled for a time period that is in the past.

Field

Description

STATUS

Statement status

PERIOD

Time period covered in statement

ENTRIES

Number of entries in statement

BEGIN BALANCE

Balance at beginning of time period covered in statement

END BALANCE

Balance at end of time period covered in statement

Click the 3-dot menu, and select Generate Statement to generate a statement for a defined time period.Click the download icon to download the generated statements.

Currently, statements are generated and can be downloaded monthly. You can generate a statement on demand however the following rules apply:

  • The statement is created for a range of account activity that has not already been included in another statement. So if a statement already exists for the month of January then another statement that includes both January and February cannot be created.
  • The statement only includes activity which has been settled. This means all account activity which has not been hard posted during the nightly settlement process will not be eligible.

Click an entry to display details for that month's statement. A screen opens showing Statement Details and Statement Entries.

Statement details

Field

Description

Account  Number

Account number

Statement Address

-First Name -Middle Name -Last Name -Street Address 1-3 -District -City -ZIP code -Country



Status

Statement status

Period

Statement period

Beginning Balance

Balance at the beginning of the time period covered in the statement

Interest Accrued

Total amount of interest accrued on the account

Interest Paid

Total amount of interest paid on account

Fees

Total amount of fees paid

Withdrawals



Debits

Total dollar amount of debits

Created

Date and timestamp of statement

Product

Name of product

Ending Balance



Interest Accrued YTD

Interest incurred year to date

Interest Paid YTD

Amount of interest paid on the account from the beginning of the current year to the current date

Annual Percentage Yield Earned

Amount of compound interest earned on account in the year

Entries

Number of entries in the statement

Deposits

Total dollar amount of deposits over the statement period

Credits

Total dollar amount of credits over the statement period

Completed

Date and time that the statement was completed

Statement entries

Field

Description

DATE

Activity date

SUB LEDGER

N/A

CODE

Transaction code

DESCRIPTION

Transaction description

AMOUNT

Transaction amount

BALANCE

Balance following the transaction

Statement tasks

From the Statement Tasks area in the Statement Details screen you can perform several statement tasks. These include:

  • Recall
  • Mark delivered
  • Download document

From the Account Statements area you can go to other monthly statements. Click on the plus sign by each calendar year to view more.

Holds tab

In the Holds tab, you can search for and view holds on a deposit account using these search filters:

Field

Description

Rail

Rail type

Rail Id

Rail ID

Reason

Hold reason

Deposit account hold information displays as follows:

Column

Description

REASON

Hold reason

CREATED

Hold creation date

EXP. DATE

Hold expiration date

NOTES

Notes entered on hold

RAIL

Rail type

TYPE

Hold type

AMOUNT

Dollar amount of hold

Remove a hold from the list of holds by clicking x.

To place a hold on an account:

  1. Click the 3-dot menu. Select Place Hold and fill in the fields.
  2. Click Save.

Restrictions tab

The Restrictions tab displays details of restrictions placed on a deposit account.

To remove a restriction from the list of restrictions, click x.

Column

Description

APPLIES TO

The account(s) the restriction applies to

RAIL

Rail type

OTHER ACCT

If there are any other accounts that are impacted by the restriction. Restrict transaction according to specific account type.

TRANS TYPE

Transaction type of restriction - Debit -Credit

TRANS CODE

Transaction code of restriction

THRESHOLD

Dollar amount threshold of restriction

TYPE

Restriction Type -Partner -Internal

EFFECTIVE



REASON

Restriction reason

NOTES

Notes entered on restriction

To add a restriction on the deposit account:

  1. Click the 3-dot menu. Select Add Restriction and fill in the fields.
  2. Click Save.

Stop payments tab

The Stop Payments tab displays information on payments the account holder has requested be stopped.

Click a row in the list of stop payments to view details.

Field

Description

RAIL

Rail type of stop payment

STATUS

Status of stop payment

MIN

Minimum dollar amount of stop payment

MAX

Maximum dollar amount of stop payment

EXPIRATION

Expiration date of stop payment

NOTES

Notes entered on stop payment

To stop a payment:

  1. Click the 3-dot menu, select Stop Payment, and fill in the fields as necessary.
  2. Click Place Stop Payment.

Card management tab

This is intended when you use i2c as the payment processor, with the option and capability of using any other payment process.

The Card Management tab displays card information.

Field

Description

LAST FOUR

Last 4 digits of card number

CARDHOLDER

Name of cardholder

STATUS

Active/ Inactive/Suspended/Closed

OPENED

Date card created

PRIMARY

True or false

ADMIN LOCKED

Locked by admin

To add a new card:

  1. Click the 3-dot menu. Select Add New Card and fill in the fields.
  2. Click Save.

Account snapshot

The Account Snapshot area displays summary information by Current Month, year-to-date (YTD) and Life Time.

Field

Description

Transaction Count

Number of transactions for given time period

Low Balance

Lowest balance in time period

High Balance

Highest balance in time period

Withdrawal Total

Total dollar amount of withdrawals over time period

Deposit Total

Total dollar amount of deposits over time period

Debit Total

Total dollar amount of debits over period

Credit Total

Total dollar amount of credits over period

Last Debit

Dollar amount of last debit in period

Last Debit At

Date of last debit in the time period

Last Credit

Dollar amount of last credit in time period

Last Credit At

Date of last credit in time period

Last Interest

Dollar amount of last interest earned in time period

Last Interest At

Date of last interest earned in time period

Interest Total

Total interest earned over time period

Fee Total

Total dollar amount of fees paid over time period

Fee Count

Number of fee payments paid over time period

Overdraft Count

Number of overdrafts during time period

Overdraft Days

Number of overdraft days during time period

Uncollected Count

Number of transactions rejected due to uncollected funds

Deposit account tasks

From the screen detailing a specific account you can perform these actions on your account:

Deposit Funds

See Posting transactions.

Withdraw Funds

See Posting transactions.

Close Account

Note: To close an account the balance must be zero.

  • Click Close Account and fill fields.
  • Click Confirm.

Open Sub Ledger

See Open a deposit sub ledger account.

View Sub Ledger

The sub ledger accounts are listed in the Deposit Accounts Sub Ledgers search screen. For more information see Working with Deposit sub ledger accounts.

View Interest

Displays details of the breakdown of interest paid on an account. Click the filter icon to toggle the search fields, and enter relevatn serach parameters. Click Search.

  • Accruals Tab

Field

Description

PERIOD START

Starte date of interest accrual period

PERIOD END

End date of interste accrual period

AMOUNT

Amount of interest accrued

ANNUAL RATE

Annual interest rate

PRINCIPAL

Principal amount of interest

PAID

Indiciates whether interest was paid

PAID ON

Date of interest payment

RATE CARD

Pre-configured template assinged to account containing interest rates

TIER

Interest rate tier as indidcated in assinged rate card

  • Payments Tab

Field

DESCRIPTION

TRANSACTION

Contains a link to the Core transaction deatils, viewable in the Transaction Infromation screen.

PAID ON

Interest payment date

AMOUNT

Interest paymount amount

UNPOSTED AMOUNT

Unposted interest payment amount

ACCRUAL AMOUNT

Amount of interste accrued

CARRY OVER AMOUNT

Amount of carry over interest

LIFETIME PAYMENT

Total amount of lifetime interest payment

POSTED

Indiccates whether interst payment was posted

POSTED ON

Interest payment posting date

View Tax Documents

A record of the tax documents associated with the deposit account displays here. Click View Tax Documents.

Field

Description

TAX YEAR

Tax year for the document

STATUS

Tax document status

ACCT #

Account number associated with tax document

CUSTOMER

Customer name on account

TYPE

Tax document type

CORRECTION

Indicates whether a correction was made to tax documen

View Settlements

Click View Settlements to display a list of deposit account settlements within a date period.

Field

Description

DATE

Settlement date

START

Number of transactions settled over lifetime of account up to date in DATE field

END

Confirmed number of transactions settled over lifetime of account up to date in DATE field

COMPLETED

Date and time of settlement completion

Click a settlement in the list to view the settlement details.

Field

Description

Uncollected

Uncollected funds on settlement

Overdrafts

Overdrafts on settlement

Transactions

Transactions on settlement

Debits

Total dollar amount of debits on settlement

Last Debit

Amount of last debit on settlement

Credit

Total dollar amount of credits on settlement

Last Credit

Amount of last credit on settlement

Deposits

Total dollar amount of deposits on settlement

Withdrawals

Total dollar amount of withdrawals on settlement

Opening Balance

Opening balance on the account as of settlement

Closing Balance

Closing balance on the account as of settlement

Low Balance

Lowest balance on the account as of settlement

High Balance

Highest balance on the account as of settlement

Interest Total

Total interest earned on account

Fees

Number of fee payments made on account

To search the settlements by a selected date period, click the filter icon to toggle the search fields, and enter the starting and ending dates. Click Search.

View Notes

You can see any notes that have been saved for the deposit account.

Field

Description

DATE

Note creation date

SUBJECT

Note subject

AUDIENCE

Note audience (Internal or Partner)

CREATED BY

COS user who created note

BODY

Note text

To add a note the account:

  1. Click Add Note and fill in the fields in the Create New Note.
  2. Click Submit. The new note appears in View Notes.

View Tags

Click View Tags to display tag information.

Column

Description

TAG

Tag name

STATUS

Tag status

AUDIENCE

Tag audience (Internal or Partner)

DATE

Tag creation date

CREATED BY

Tag created by

Click a tag in the list to view the details of the tag.

To create a new tag:

  1. Click Add Tag and fill in the fields.
  2. Click Submit, the new tag appears in the View Tags.

Search for deposit accounts

1

Go to Core>Deposit Accounts.

2

Search by Id or click Filter and enter your search parameters:

Filter

Description

Partner

Partner name or select from list of partner names

Product

Product name

Acct #

Deposit account number

Title

Account title

Status

Account status

From

Search from date

To

Search until date

Client Identifier

Use this attribute to add your own unique identifying string to a payment call or COS record. This attribute is useful for idempotency purposes .



3

Click Search. The search results display in the Deposit Accounts list. Each row in the list represents an individual deposit account.

Field

Description

ACCT #

Account number

STATUS

Account status

TITLE

Account title

PRODUCT

Account product

PARTNER

Partner to who account is associated

OPENED

Date account was opened

CURRENT BALANCE

Current balance of account

AVAILABLE BALANCE

Available balance of account

Open a deposit account

1

Click Core.

2

Click Deposit Accounts.

3

Click Open Account.

4

Fill in the fields.

Field

Description

Partner

Partner

Product

Product

Customer

Customer

Account Title

Account Title

Street [1-3]

Street [1-3]

City

City

State/ Province

State/ Province

Postal Code

Postal Code

Country Code

Country Code







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