Set up Cross River
Customer Management

Web-based Customer Management

2min

Managing Customers

Manage your customers from the Customers screen in the Core tab.

Document image

1

Go to Core > Customers.

2

Search by Id or click the filter icon and enter your search parameters:

Filter

Description

Search By Id

Customer ID or search

Partner

Partner name or search

CIF #

Customer Identification File Number

Tax ID

Tax ID number

Classification

Classification (Business, Personal, or Any)

OFAC

OFAC status

PEP

Politically Exposed Person status

From

Start date for search period

To

End date for search period

Client Identif

Use this attribute to add your own unique identifying string to a payment call or COS record. This attribute is useful for idempotency purposes .

3

Click Search.

The search results display in the Customer Management list. Each row in the list shows an individual customer.

Column

Description

NAME

Customer name

STATUS

Customer status in COS

OFAC

Customer OFAC status

PEP

Customer PEP status

CIF #

The Customer Identification File Number

TAX ID

Customer tax ID number

CLASSIFICATION

Customer classification (Business / Personal)

PARTNER

Customer partner name

CREATED

Customer creation date in COS



When you onboard a customer, you might be able to add some customer records later depending on your agreement with CR.

To onboard a customer:

1

In the Core tab, click Customers to open the Customer search screen.

2

Click Onboard Customer.

3

In the Onboard Customer screen fill in the new customer details.

Field

Description

Partner

Enter your partner name or select it from the list

Classification

Customer classification:

Personal

Customer Name

  • Prefix- Prefix
  • First-Customer first name
  • Middle-Customer middle name
  • Last-Customer last name
  • Suffix-Suffix
  • Preferred Name-Customer preferred name

Customer Profile

  • Tax ID Type-Customer tax ID type
  • Tax ID-Customer tax ID number
  • DOB-Date of birth
  • Reg O-Pertains to loans issued to executive officers, directors, and principal shareholders of member banks
  • Backup Withholding-Enable to allow withholdingtaxes on interest earned
  • Backup Withholding %-If Backup Withholding is enabled, enter a percentage to withhold taxes on interest earned
  • PEP-Enabled when customer is a politically exposed person (PEP)
  • Risk-Customer/business risk classification
  • Citizenship-Customer/business entity country of citizenship
  • Privacy Opt Out-Indicates whether the customer opts out of information sharing
  • Parent Entity-Enter or search for Parent entity

Due Diligence

  • Employment Status-Customer employment status
  • Occupation-Customer professional occupation
  • Industry-Customer professional industry
  • Income Source-Customer source of income
  • Income State-State where customer earns income
  • Income Country-Country where customer earns income
  • Employer-Name of the customer employer
  • Employer State-State where customer employer based
  • Employer Country-Country of the customer employer
  • Source of Funds-Customer source of funding for the account
  • Wealth Source-Customer source of wealth
  • Annual Income-Customer annual income

Customer Address

  • Is Primary-Whether the address is customer primary address
  • Address Type-Customer address type (Work, Home or Other)
  • Classification-Classification of the customer address
  • Street 1-3-Complete street address of the customer
  • City-City where customer lives
  • State/Province-State where customer lives
  • Postal Code-Customer postal code
  • Country-Country where customer lives

Customer Phone

  • Is Primary-Whether the phone number is customer primary phone number
  • Phone Number-Customer phone number
  • Extension-Extension for the phone number
  • Phone Type-Type of phone number
  • Notes-Notes on the phone number

Customer Email

  • Is Primary-Whether the email address is the customer primary email address
  • Email Type-Select email address type
  • Email Address-Customer email address

Business

Customer Profile

  • Entity Type-Business entity legal classification
  • Tax ID Type-Customer tax ID type
  • Tax ID-Customer tax ID number
  • Ownership Type-Entity ownership structure
  • Controlling Person-Person who exercises control over entity
  • Date Formed-Date when legal entity was formed
  • Backup Withholding-Enable to allow withholdingtaxes on interest earned
  • Backup Withholding %-If Backup Withholding is enabled, enter a percentage to withholdtaxes on interest earned
  • Risk-Customer/ business risk classification
  • Citizenship-Customer or business entity country of citizenship
  • Parent Entity-Enter or search for Parent entity

Customer Address

  • Is Primary-Whether the address is customer primary address
  • Address Type-Customer address type (Work, Home or Other)
  • Classification-Classification of the customer address
  • Street 1-3-Complete street address of the customer
  • City-City where customer lives
  • State/Province-State where customer lives
  • Postal Code-Customer Postal code
  • Country-Country where customer lives

Customer Phone

  • Is Primary-Whether the phone number is customer primary phone number
  • Phone Number-Customer phone number
  • Extension-Extension for the phone number
  • Phone Type-Type of phone number
  • Notes-Notes on the phone number

Customer Email

  • Is Primary-Whether the email address is the customer primary email address
  • Email Type-Select email address type
  • Email Address-Customer email address
4

Click Onboard Customer. The new customer appears in the Customers list.





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