Web-based Customer Management

2min

Managing Customers
Manage your customers from the Customers screen in the Core tab.
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Searching for customers
1
Go to Core > Customers.
2
Search by Id or click the filter icon and enter your search parameters:
Filter
Description
Search By Id
Customer ID or search
Partner
Partner name or search
CIF #
Customer Identification File Number
Tax ID
Tax ID number
Classification
Classification (Business, Personal, or Any)
OFAC
OFAC status
PEP
Politically Exposed Person status
From
Start date for search period
To
End date for search period
Client Identif
Use this attribute to add your own unique identifying string to a payment call or COS record. This attribute is useful for idempotency purposes﻿ .
3
Click Search.
The search results display in the Customer Management list. Each row in the list shows an individual customer.
Column
Description
NAME
Customer name
STATUS
Customer status in COS
OFAC
Customer OFAC status
PEP
Customer PEP status
CIF #
The Customer Identification File Number
TAX ID
Customer tax ID number
CLASSIFICATION
Customer classification (Business / Personal)
PARTNER
Customer partner name
CREATED
Customer creation date in COS
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Onboarding a customer
When you onboard a customer, you might be able to add some customer records later depending on your agreement with CR.
To onboard a customer:
1
In the Core tab, click Customers to open the Customer search screen.
2
Click Onboard Customer.
3
In the Onboard Customer screen fill in the new customer details.
Field
Description
Partner
Enter your partner name or select it from the list
Classification
Customer classification:
Personal
Customer Name
Prefix- Prefix
First-Customer first name
Middle-Customer middle name
Last-Customer last name
Suffix-Suffix
Preferred Name-Customer preferred name
Customer Profile
Tax ID Type-Customer tax ID type
Tax ID-Customer tax ID number
DOB-Date of birth
Reg O-Pertains to loans issued to executive officers, directors, and principal shareholders of member banks
Backup Withholding-Enable to allow withholdingtaxes on interest earned
Backup Withholding %-If Backup Withholding is enabled, enter a percentage to withhold taxes on interest earned
PEP-Enabled when customer is a politically exposed person (PEP)
Risk-Customer/business risk classification
Citizenship-Customer/business entity country of citizenship
Privacy Opt Out-Indicates whether the customer opts out of information sharing
Parent Entity-Enter or search for Parent entity
Due Diligence
Employment Status-Customer employment status
Occupation-Customer professional occupation
Industry-Customer professional industry
Income Source-Customer source of income
Income State-State where customer earns income
Income Country-Country where customer earns income
Employer-Name of the customer employer
Employer State-State where customer employer based
Employer Country-Country of the customer employer
Source of Funds-Customer source of funding for the account
Wealth Source-Customer source of wealth
Annual Income-Customer annual income
Customer Address
Is Primary-Whether the address is customer primary address
Address Type-Customer address type (Work, Home or Other)
Classification-Classification of the customer address
Street 1-3-Complete street address of the customer
City-City where customer lives
State/Province-State where customer lives
Postal Code-Customer postal code
Country-Country where customer lives
Customer Phone
Is Primary-Whether the phone number is customer primary phone number
Phone Number-Customer phone number
Extension-Extension for the phone number
Phone Type-Type of phone number
Notes-Notes on the phone number
Customer Email
Is Primary-Whether the email address is the customer primary email address
Email Type-Select email address type
Email Address-Customer email address
Business
Customer Profile
Entity Type-Business entity legal classification
Tax ID Type-Customer tax ID type
Tax ID-Customer tax ID number
Ownership Type-Entity ownership structure
Controlling Person-Person who exercises control over entity
Date Formed-Date when legal entity was formed
Backup Withholding-Enable to allow withholdingtaxes on interest earned
Backup Withholding %-If Backup Withholding is enabled, enter a percentage to withholdtaxes on interest earned
Risk-Customer/ business risk classification
Citizenship-Customer or business entity country of citizenship
Parent Entity-Enter or search for Parent entity
Customer Address
Is Primary-Whether the address is customer primary address
Address Type-Customer address type (Work, Home or Other)
Classification-Classification of the customer address
Street 1-3-Complete street address of the customer
City-City where customer lives
State/Province-State where customer lives
Postal Code-Customer Postal code
Country-Country where customer lives
Customer Phone
Is Primary-Whether the phone number is customer primary phone number
Phone Number-Customer phone number
Extension-Extension for the phone number
Phone Type-Type of phone number
Notes-Notes on the phone number
Customer Email
Is Primary-Whether the email address is the customer primary email address
Email Type-Select email address type
Email Address-Customer email address
4
Click Onboard Customer. The new customer appears in the Customers list.
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Filter	Description
Search By Id	Customer ID or search
Partner	Partner name or search
CIF #	Customer Identification File Number
Tax ID	Tax ID number
Classification	Classification (Business, Personal, or Any)
OFAC	OFAC status
PEP	Politically Exposed Person status
From	Start date for search period
To	End date for search period
Client Identif	Use this attribute to add your own unique identifying string to a payment call or COS record. This attribute is useful for idempotency purposes .

Column	Description
NAME	Customer name
STATUS	Customer status in COS
OFAC	Customer OFAC status
PEP	Customer PEP status
CIF #	The Customer Identification File Number
TAX ID	Customer tax ID number
CLASSIFICATION	Customer classification (Business / Personal)
PARTNER	Customer partner name
CREATED	Customer creation date in COS

Field	Description
Partner	Enter your partner name or select it from the list
Classification	Customer classification: Personal Customer Name Prefix- Prefix First-Customer first name Middle-Customer middle name Last-Customer last name Suffix-Suffix Preferred Name-Customer preferred name Customer Profile Tax ID Type-Customer tax ID type Tax ID-Customer tax ID number DOB-Date of birth Reg O-Pertains to loans issued to executive officers, directors, and principal shareholders of member banks Backup Withholding-Enable to allow withholdingtaxes on interest earned Backup Withholding %-If Backup Withholding is enabled, enter a percentage to withhold taxes on interest earned PEP-Enabled when customer is a politically exposed person (PEP) Risk-Customer/business risk classification Citizenship-Customer/business entity country of citizenship Privacy Opt Out-Indicates whether the customer opts out of information sharing Parent Entity-Enter or search for Parent entity Due Diligence Employment Status-Customer employment status Occupation-Customer professional occupation Industry-Customer professional industry Income Source-Customer source of income Income State-State where customer earns income Income Country-Country where customer earns income Employer-Name of the customer employer Employer State-State where customer employer based Employer Country-Country of the customer employer Source of Funds-Customer source of funding for the account Wealth Source-Customer source of wealth Annual Income-Customer annual income Customer Address Is Primary-Whether the address is customer primary address Address Type-Customer address type (Work, Home or Other) Classification-Classification of the customer address Street 1-3-Complete street address of the customer City-City where customer lives State/Province-State where customer lives Postal Code-Customer postal code Country-Country where customer lives Customer Phone Is Primary-Whether the phone number is customer primary phone number Phone Number-Customer phone number Extension-Extension for the phone number Phone Type-Type of phone number Notes-Notes on the phone number Customer Email Is Primary-Whether the email address is the customer primary email address Email Type-Select email address type Email Address-Customer email address Business Customer Profile Entity Type-Business entity legal classification Tax ID Type-Customer tax ID type Tax ID-Customer tax ID number Ownership Type-Entity ownership structure Controlling Person-Person who exercises control over entity Date Formed-Date when legal entity was formed Backup Withholding-Enable to allow withholdingtaxes on interest earned Backup Withholding %-If Backup Withholding is enabled, enter a percentage to withholdtaxes on interest earned Risk-Customer/ business risk classification Citizenship-Customer or business entity country of citizenship Parent Entity-Enter or search for Parent entity Customer Address Is Primary-Whether the address is customer primary address Address Type-Customer address type (Work, Home or Other) Classification-Classification of the customer address Street 1-3-Complete street address of the customer City-City where customer lives State/Province-State where customer lives Postal Code-Customer Postal code Country-Country where customer lives Customer Phone Is Primary-Whether the phone number is customer primary phone number Phone Number-Customer phone number Extension-Extension for the phone number Phone Type-Type of phone number Notes-Notes on the phone number Customer Email Is Primary-Whether the email address is the customer primary email address Email Type-Select email address type Email Address-Customer email address

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Updated 30 Sep 2024

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Web-based User Management