Manage reversal flow

this tutorial outlines how to perform ach reversals using the cross river cos explorer interface use this task to reverse a payment cross river has already sent to another bank via ach—either a credit (push) or a debit (pull)—when a valid reversal reason applies under nacha rules common reasons include duplicate transaction incorrect amount incorrect date incorrect receiver information ppd entry reversals must be initiated within five banking days of the original settlement date, per nacha operating rules requests after this deadline cannot be processed through the reversal process you can also request reversal to perform reversal related tasks to reverse a payment in cos explorer navigate to the payment details page of the outbound ach payment confirm these values type origination direction outbound status completed service sameday or standard ach in the payment actions panel on the right, click create reversal select the reversal reason from the reason drop down list click submit when you submit the reversal request, the system creates a reversal entry in payment history the system transmits the request to the receiving financial institution ( {{rdfi}} ) to debit or credit the receiver’s account, depending on whether the original transaction was a push or pull learn more about ach see all our ach