Return requests

what you will learn ✅ h h ow to respond to a return request if you are new to wires we recommend you read the wires docid\ hfnmqa22w2bnqajijpavt overview before starting this tutorial before you begin make sure you have cos explorer process overview return requests are identified in cos explorer by their payment type which will be servicemessage and the type code which will have a value of 1001 or 1007 these indicate formal requests to return funds related to previously completed wire transactions, and trigger the respond to return request workflow wire service code 1001 relates to a current day funds transfer reversal and code 1007 indicates a request to reverse a prior day funds transfer for a given wire transaction, this feature allows you to chose the response to the request in a drop down full return of funds partial return of funds no return of funds use this feature instead of the notes section for questions, contact your relationship manager to respond to a return request for an incoming return request, click respond to return request in cos explorer from the list of payment tasks in the right hand pane a red indicates a required field select an incoming return request navigate to the relevant wire transaction , typically an inbound wire for which a return has been requested it will have a service code of 1001 or 1007 click respond to return request a drop down menu appears choose an option each option has specific input requirements full return of funds select this option if the full amount can be returned you must initiate the payment return using the "reverse wire" functionality after responding to the return request partial return of funds enter the partial amount that will be returned you must initiate the partial payment return using the "reverse wire" functionality after responding to the return request no return of funds select one of the following reasons from the drop down menu reason code reason type description ac04 account closed the account number specified is closed on the receiver's books am04 insufficient funds in the account there are not enough funds available to cover the specified message amount ardt funds already returned the return request isn't accepted because the transaction was already returned cust customer declined the return the return request cannot be accepted because of a customer decision (creditor) idmn hold harmless the return request cannot be accepted until indemnification is received other answer using free text use only when the other options don't apply