Investigation requests

what you will learn ✅ h h ow to process an investigation request if you are new to wires we recommend you read the wires docid\ hfnmqa22w2bnqajijpavt overview before starting this tutorial before you begin make sure you have cos explorer process overview t he respond to service message feature in cos explorer helps manage incoming wire investigation requests , received as svc 1090 messages (iso 20022 equivalent camt 110 ) this feature enables you to submit a response to the investigation request directly within the system, ensuring consistent messaging and faster resolution to respond to an investigation request locate the incoming investigation request navigate to the relevant wire transaction in cos explorer this is typically an inbound svc 1090 with a status completed in the payment tasks panel on the right, click respond to service message enter your response p rovide detailed information such as confirmation of funds, reasons for delay, or clarification regarding the original transaction best practices ensure your response matches the intent of the incoming message — whether it’s a recall request, funds confirmation, amendment, or fraud related inquiry when a return request was not received , clarify that the request should be sent through the correct message type if a return request has already been processed , reference the existing response or follow the return requests docid\ vrbjrchnvqf5kqizxzloe using the standard dropdown (full, partial, no return) for funds confirmation , include the relevant imad and posting or return date in your response if the request involves wire amendments , and the transaction cannot be updated, acknowledge accordingly use the freeform lines to provide relevant imads, dates, or status details concisely avoid responding to purely informational messages unless action is required submit the response once all applicable fields are completed, click submit a corresponding outbound svc 1090 message will be generated and visible in the payment history the response will be routed back to the requesting institution