Find a payment
What you will learn
✅ For Card Payments, how to find a specific payment in COS Explorer
✅ How to drill down to see details about that payment
Learn about Card Payments (CCP).
Before you begin
Make sure you have:
- Identifying information about the payment, such as the:
- Partner name
- Account product name
- Transaction status
- Card brand
- Payment type
- Date sent
Process overview
After sending a payment, you can view its status and details by using the COS filters to locate the specific payment. Click on it to access detailed information.
To find a payment
To find a payment go to Payments under Card Payments.
Change the date in the From field to some date before when the payment was sent.
Add information in any other fields that will help you find the payment.
At the very bottom of the filter pane, click Apply. A list of results appears. If there are too many payments in the list to identify the one you want, use more details in the filter to refine your search.
If you get no results, verify the date span is big enough to include the payment you are looking for.
If you still get no results, verify that the other information is correct.
To view payment details
In the search results, click the payment you are interested in. The Payment Details screen opens.
Scroll down the page to see specific information about the payment such as:
- Amount
- Card details
- Entity information
- Transaction information
What happens next
The Payment Tasks menu on the side of the Payment Details screen offers options for viewing various information surrounding the payment:
- Tags
- Webhooks
- History
- Notes