Manage reversal flow
What you will learn
✅ How to perform ACH reversals in COS Explorer
You can also use the Reversals endpoint to perform this task via API.
Learn about ACH.
Before you begin
- Make sure you have COS Explorer access .
Process overview
To reverse an ACH payment, first find the payment in the database. Review it to be sure the payment meets the requirements for a reversal. If it does, you can reverse the payment.
Learn more about ACH reversals.
To reverse a payment
Go to the Payment Details page of the ACH payment you want to reverse.
Confirm that the payment matches these values:
- Type: Origination
- Direction: Outbound
- Status: Completed
- Service: SameDay or Standard ACH
Click Create Reversal in the Payment Actions pane.
From the Reason drop-down list, select the appropriate reversal reason.
Click Submit.
What happens next
When you submit the reversal request, the system creates a reversal entry in Payment History. The system transmits the request to the receiving financial institution (RDFI) to debit or credit the receiver’s account, depending on whether the original transaction was a Push or Pull. The status of the payment changes to Hold.
When the reversal succeeds, the status of the payment changes to Complete.