Before you use banking services offered at Cross River, you need to create a customer record for each of your customers. The customer onboarding process includes creating a customer record and adding relevant customer information.

All customers are automatically scanned for regulatory compliance purposes, so you need to register for relevant webhooks events to receive customer record status updates.

In this tutorial, you'll learn how to:

✅ Register the relevant webhooks

✅ Create a new customer

✅ Add relevant customer details, including customer address and phone number

✅ Retrieve information about a customer

The tutorial uses these API endpoints.

The tutorial uses these webhooks.

Make sure you have:

To receive the webhook events for this tutorial you need to register each specific webhook event type. Once you are registered, the event objects are sent to the registered URLs.

The event object contains a list of resource identifiers used to download details on each event.

After the request to onboard a customer is submitted, you need to stay informed of the result of the compliance scan and that the customer record is created.

The customer record contains customer information. The customer record supports both classifications of types Personal or Business. Once registered, a customer can be associated with one or more accounts.

In this tutorial, we'll onboard Peter Griffin. First, let's create a customer record. We are registering Peter as a Personal customer.

Next, you need to add the customer address and phone number. You can also add the customer email and identification information. Once you add this initial information, if needed you add more information, such as a mailing address. This tutorial will cover adding the address and phone number only. These details are considered primary information. If you add a second address, this is secondary.

The onboarding process is considered complete when the address and phone records have been added.