Customer actions

managing customers manage your customers from the customers screen in the core tab searching for customers go to core > customers search by id or click the filter icon and enter your search parameters filter description search by id customer id or search partner partner name or search cif # customer identification file number tax id tax id number classification classification (business, personal, or any) ofac ofac status pep politically exposed person status from start date for search period to end date for search period client identif use this attribute to add your own unique identifying string to a payment call or cos record this attribute is useful for idempotency click search the search results display in the customer management list each row in the list shows an individual customer column description name customer name status customer status in cos ofac customer ofac status pep customer pep status cif # the customer identification file number tax id customer tax id number classification customer classification (business / personal) partner customer partner name created customer creation date in cos onboarding a customer when you onboard a customer, you might be able to add some customer records later depending on your agreement with cross river to onboard a customer in the core tab, click customers to open the customer search screen click onboard customer in the onboard customer screen fill in the new customer details field description partner enter your partner name or select it from the list classification customer classification personal customer name prefix prefix first customer first name middle customer middle name last customer last name suffix suffix preferred name customer preferred name customer profile tax id type customer tax id type tax id customer tax id number dob date of birth reg o pertains to loans issued to executive officers, directors, and principal shareholders of member banks backup withholding enable to allow withholdingtaxes on interest earned backup withholding % if backup withholding is enabled, enter a percentage to withhold taxes on interest earned pep enabled when customer is a politically exposed person (pep) risk customer/business risk classification citizenship customer/business entity country of citizenship privacy opt out indicates whether the customer opts out of information sharing parent entity enter or search for parent entity due diligence employment status customer employment status occupation customer professional occupation industry customer professional industry income source customer source of income income state state where customer earns income income country country where customer earns income employer name of the customer employer employer state state where customer employer based employer country country of the customer employer source of funds customer source of funding for the account wealth source customer source of wealth annual income customer annual income customer address is primary whether the address is customer primary address address type customer address type (work, home or other) classification classification of the customer address street 1 3 complete street address of the customer city city where customer lives state/province state where customer lives postal code customer postal code country country where customer lives customer phone is primary whether the phone number is customer primary phone number phone number customer phone number extension extension for the phone number phone type type of phone number notes notes on the phone number customer email is primary whether the email address is the customer primary email address email type select email address type email address customer email address business customer profile entity type business entity legal classification tax id type customer tax id type tax id customer tax id number ownership type entity ownership structure controlling person person who exercises control over entity date formed date when legal entity was formed backup withholding enable to allow withholdingtaxes on interest earned backup withholding % if backup withholding is enabled, enter a percentage to withholdtaxes on interest earned risk customer/ business risk classification citizenship customer or business entity country of citizenship parent entity enter or search for parent entity customer address is primary whether the address is customer primary address address type customer address type (work, home or other) classification classification of the customer address street 1 3 complete street address of the customer city city where customer lives state/province state where customer lives postal code customer postal code country country where customer lives customer phone is primary whether the phone number is customer primary phone number phone number customer phone number extension extension for the phone number phone type type of phone number notes notes on the phone number customer email is primary whether the email address is the customer primary email address email type select email address type email address customer email address click onboard customer the new customer appears in the customers list