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you can s et up your company account(s) within the digital banking platform to conform to your company's needs, requirements, and policies, allowing for further customization and control configuring your account policies, security and control cross river's digital banking platform offers a number of security controls to ensure your accounts with cross river will meet your internal account management policies this includes requirements for dual authorization and dual action dual authorization this feature requires the user to provide a secure access code in order to complete an action such as logging in to an account, submitting a ach/wire transaction, or approving a drafted ach/wire transaction the secure access code is sent via email, call, or text message, as selected by the user dual action this feature allows for users to require approval flows for all transactions submitted from cross river's digital banking platform at least two users must be involved in each transaction submission (one will draft the transaction, the other will approve the transaction) the security controls are configured by the cross river ops team speak to your relationship manager to ensure you have the set up that is right for your organization logging in to the platform go to the digital banking platform login page enter the username and password you received in the email from your administrator you're prompted to select how you want to receive the secure access code enter the secure access code you received to access the platform