File transfer
Transfer method
We use SFTP to enable partners to upload their payment instruction files and receive the reports. Each partner receives a unique SFTP location for upload and download.
Access the SFTP
- Set up SFTP.
- Access your SFTP folder using the credentials and information you receive from your Relationship Manager.
SFTP folder structure
Your unique SFTP location includes a folder named Unicorn for XML file transfers. The Unicorn folder contains three folders: Outbound, Processed, and Inbound.
- Outbound: Upload your XML payment files to this folder.
- Processed: After we ingest and process the XML file, we save a copy to this folder.
- Inbound: We save output files (payment status reports) to this folder.
- We save output files within minutes of processing.
- As we process transactions and receive new statuses, we save additional output files.
Upload your files to Cross River
Refer to prepare your input XML file for how to prepare your files.
View files sent to you by Cross River
Refer to output files for an explanation of the files sent to you.
Reach out to support for any questions.
File processing
We check for a new input file every 30 minutes. Acknowledgment files containing initial processing information are normally available within minutes.