Payments
Wires
Holds
1 min
a wire transaction on hold status is a measure cross river takes to protect our customers holds are a reflection of internal policies and regulatory requirements designed to mitigate risks like fraud, financial instability, or compliance violations the wire holds area in cos explorer displays information on the holds imposed on the wire, including the status of the hold and the type of the hold in some cases, system validations may trigger a hold for a variety of reasons explained below type reason applies to clearing method beneficiary account the beneficiary account number in the payment did not match an account in cos inbound automated, manual beneficiary title the beneficiary name in the payment did not match the beneficiary account title inbound automated, manual catchy scan some of the payment details potentially matched information within our fraud prevention database inbound, outbound automated, manual collected funds the core was unable to successfully collect funds for the payment from the originator’s account outbound automated duplicate suspect some of the payment details matched a payment that has been processed within the same business day inbound, outbound automated, manual inbound international some of the payment details indicate that the payment is an international transaction inbound automated, manual internal review the payment was originated by an internal user via the cos explorer portal outbound manual manual miscellaneous hold placed on a wire inbound, outbound manual ofac scan some of the payment details potentially matched information within the ofac database inbound, outbound automated, manual outbound international some of the payment details indicate that the payment is an international transaction outbound automated authorization the amount of the wire requires one or more approvals one or more partner users must access cos explorer to clear the hold outbound manual phone confirmation the payment was originated by an external user (partner) via the cos portal and must be processed using the bank’s callback verification procedure outbound automated, manual travel rule the payment is missing some information that is required by the fincen travel rule outbound automated wires must achieve a pending status to be eligible for distribution this happens when either the validation process did not trigger any holds all triggered holds were manually cleared by a user