Statement descriptor

a statement descriptor is the text that appears for each transaction listed on the monthly statement sent to your customer the statement descriptor gives the cardholder information to identify each transaction you can configure the text of a statement descriptor for your organization statement descriptions are important because bank customers need an easy way to identify the charges that appear on their bank statements banks and card networks need information to help end customers understand their bank statements chargeback and return risk increases if end customers don’t recognize a transaction by its description cross river supports 2 kinds of statement descriptors static and dynamic when you onboard to cross river you supply your merchant name and abbreviated name tell your payments implementation manager whether you prefer a static or dynamic descriptor if you're configured for dynamic descriptors you enter your additional text as part of the api request for each transaction static descriptor format this text is always the same and also appears as part of the dynamic descriptor tell your implementation manager which types of static descriptor you prefer merchant name abbreviated name and merchant name for example, if the merchant name is cross river and the abbreviated name is crbt , the descriptor could appear in these ways crossriver crbt crossriver some processors automatically append city and state to the descriptor crossriver newark, nj crbt crossriver newark, nj dynamic descriptor format if you're configured for dynamic descriptor , you first choose whether to include the abbreviated name or not like with static descriptors, this text always appears for every transaction and does not change in effect, the dynamic descriptor is in addition to the static descriptor