Investigation Requests

respond to an incoming investigation request (svc 1090) cross river has introduced the respond to service message feature in cos explorer to help manage incoming wire investigation requests , received as svc 1090 messages (iso 20022 equivalent camt 110 ) this feature enables you to submit a response to the investigation request directly within the system, ensuring consistent messaging and faster resolution steps to respond to an investigation request 1\ locate the incoming investigation request navigate to the relevant wire transaction in cos explorer this is typically an inbound svc 1090 with a status completed in the payment tasks panel on the right, click respond to service message 2\ enter your response in the respond to service message modal enter your response across the available 12 lines , as needed use this space to provide detailed information such as confirmation of funds, reasons for delay, or clarification regarding the original transaction 3\ submit your response once all applicable fields are completed, click submit a corresponding outbound svc 1090 message will be generated and visible in the payment history the response will be routed back to the requesting institution best practices ensure your response matches the intent of the incoming message — whether it’s a recall request, funds confirmation, amendment, or fraud related inquiry when a return request was not received , clarify that the request should be sent through the correct message type if a return request has already been processed , reference the existing response or follow the return requests docid\ vrbjrchnvqf5kqizxzloe using the standard dropdown (full, partial, no return) for funds confirmation , include the relevant imad and posting or return date in your response if the request involves wire amendments , and the transaction cannot be updated, acknowledge accordingly use the freeform lines to provide relevant imads, dates, or status details concisely avoid responding to purely informational messages unless action is required