Respond to Return Requests

cross river has introduced the respond to return request feature in cos explorer for wire transactions, designed to improve efficiency in managing wire returns this new feature allows you to indicate whether you will return the full amount, a partial amount, or no amount for a given wire transaction the respond to return request feature includes a convenient drop down menu for your responses, streamlining the review process and expediting the release of service messages use this feature instead of the notes section for questions, contact your relationship manager for an incoming return request, click respond to return request in cos explorer from the list of payment tasks in the right hand pane initiate a return response select an incoming return request navigate to the relevant wire transaction , typically an inbound wire for which a return has been requested click respond to return request a drop down menu appears choose an option each option has specific input requirements full return of funds select this option if the full amount can be returned you must initiate the payment return using the "reverse wire" functionality after responding to the return request partial return of funds enter the partial amount that will be returned you must initiate the partial payment return using the "reverse wire" functionality after responding to the return request no return of funds select one of the following reasons from the drop down menu reason code reason type description ac04 account closed the account number specified is closed on the receiver's books am04 insufficient funds in the account there are not enough funds available to cover the specified message amount ardt funds already returned the return request isn't accepted because the transaction was already returned cust customer declined the return the return request cannot be accepted because of a customer decision (creditor) idmn hold harmless the return request cannot be accepted until indemnification is received other answer using free text use only when the other options don't apply