Request service messages

cross river introduces the request service message feature in cos explorer for wire transactions, enhancing efficiency in handling wire returns this feature allows you to specify whether to return the full amount, a partial amount, or no amount for a wire transaction the request service message feature includes a convenient drop down menu for your responses, streamlining the review process and expediting the release of service messages use this feature instead of the notes section for questions, contact your relationship manager for any wire transaction, click request service message in cos explorer from the list of actions in the right hand pane request services command in cos explorer ui initiate a service message select a service message type navigate to the relevant wire transaction , typically an inbound wire for which a return has been requested click request service message a drop down menu appears choose an option each option has specific input requirements full return of funds select this option if the full amount can be returned you must initiate the payment return after responding to the return request partial return of funds enter the partial amount that will be returned you must initiate the partial payment return after responding to the return request no return of funds select one of the following reasons from the drop down menu reason code reason type description ac04 account closed the account number specified is closed on the receiver's books adac debit authority missing from the customer the cancellation request can't be processed because the customer has not yet provided the debit authority on this account am04 insufficient funds in the account there are not enough funds available to cover the specified message amount ardt funds already returned the cancellation isn't accepted because the transaction was already returned arfr debtor refused the return request to pay was already refused by the debtor arjr request formally rejected due to operational or policy reasons request to pay has already been rejected cust customer declined the return the cancellation cannot be accepted because of a customer decision (creditor) other answer using free text use only when the other options don't apply other when the other return type options don't apply, select other and enter free text in the field for example, hold harmless