Authorization
IMPORTANT DISCLAIMER: This is a new process being provided as a service to customers of Cross River (CR). This process was created so that you can authorize wires online yourself instead of receiving a callback from CR.
As such, you may use this online wire authorization method instead of receiving a callback from CR, as long as your wire meets certain conditions mentioned below.
By opting to use this online authorization method instead of receiving a callback, you understand that:
- You now have more control of the timeliness of processing wires, but that the process does have additional risks.
- You are now authorizing these wires yourself, and Cross River will no longer verify the wire details with you before processing it.
- Once wires have been authorized by you, funds are directly released. There is NO RECOURSE once funds are released.
- You are responsible for:
- Safekeeping credentials used by you, and your company to initiate, and authorize wires.
- Setting up approvers in the system in advance to ensure you have enough approvers to provide dual authorization on wires.
To protect you and your customers, CR may require you to verify the details of your wire before it can be processed. Traditionally, we only obtained this verification using a callback, where we would call you or another member of your team to verify details of the wire.
Authorization is a new feature that you can use instead of a callback to verify the details of your wire using COS Explorer. It is a hold type in Explorer, designed to be cleared by you without needing someone from CR to clear the hold. You can read more about holds here .
Some important details about Authorization:
- Authorization can be configured at the product level or overridden at the account level.
- CR only allows Authorization as an alternative to callbacks for wires up to a certain amount. If we require a callback, your wire will be placed in a Phone Confirmation hold. This is how the current process works.
- For Authorization to be used instead of a callback, CR requires dual authorization, meaning 2 different people must approve the wire for the hold to clear in Explorer. In addition, the originator of the wire cannot be one of those 2 approvers. So you may need up to 3 different people in total.
- You can still use Authorization as your own "maker-checker" workflow even when CR doesn't require any verification (callback or authorization) to process your wire (which would only apply if the wire is less than a certain amount). In this case, you are free to customize thresholds in the system up to a certain amount so that you can require either single or dual authorization.
- In addition to the amount, depending on the source of your wire (whether originated through your own application via an API call to COS or through Explorer directly), CR may still need to place a callback to you before your wire can be processed.
- CR will never require you to authorize your wires using both authorization methods (both callback and via COS Explorer). However, if you'd like to authorize your wire using both authorization methods, that is up to you.
To authorize wires in Explorer, you must first assign users the Partner Wire Approver role. Only an admin user from your team can perform this task, and admins are designated during your onboarding and account setup.
- In the Admin menu. Click Users. The User Details screen displays.
- Click the 3-dot menu to edit the fields and select Partner Wire Approver. Please note that there is only one Wire Approver role and it can be used to clear both Auth and Dual Auth.
When a wire is originated above your verification threshold amount it goes into Pending status.
Find your wire so you can approve it. Under Wires, click Wires Search and look for wires that have a Pending status.
The Auth and Dual Auth columns display statuses with colored boxes. The color of the box indicates the action required:
- A pink box with Pending status under either column means the wire must be verified via Authorization before it is sent for processing. If there is a pink box with Pending status under both columns, then 2 different users will have to approve.
- A green box showing Approved means that approval was provided for the respective Auth.
- A grey box showing Not Required means the wire does not need to be verified via Authorization.
- If only the Auth column contains a pink box showing Pending , only one user is required to clear the Authorization.
Click the wire that needs the review. The Wire Details screen displays.
If the wire is ready for authorization, go to Payment Tasks and click Approve Wire. There is no expiration on wires that require Auth or Dual Auth.
Make sure you have enough users with the correct access to approve wires in these holds. The user who originates the wire and the wire approvers must be different users, and may require up to 3 people total.
The Approve Wire pane displays. Enter the Wire Amount and at the bottom of the screen, and click Approve. Make sure you review the wire details before you approve it.
When the first approver approves the wire, Auth displays in the Wire Details screen with a green box indicating the wire was approved, along with who approved it and when.
If the wire requires Dual Auth approval, then when the second approver completes the approval, Dual Auth displays with a green box as Approved, along with who approved it and when.
The approval process for both Auth and Dual Auth are the same. If the wire requires dual authorization because it exceeded both your Authorization and Authorization 2 thresholds, then once the first user approves Auth, a different user must follow steps 1-5 above to approve Dual Auth.
If the same user who just approved Auth or the wire originator attempts to approve the wire, an error message displays.
You will not be notified that it's your turn to approve a wire that's in an Authorization Hold. It is your responsibility to ensure you monitor the wires that require approval. After the Authorization Hold clears, the wire may also be subject to other holds during the screening process.
