Managing Customers

1. Go to Core > Customers.

2. Search by Id or click and enter your search parameters:

   Filter	Description
   Search By Id	Customer ID or search
   Partner	Partner name or search
   CIF #	Customer Identification File Number
   Tax ID	Tax ID number
   Classification	Classification (Business, Personal, or Any)
   OFAC	OFAC status
   PEP	Politically Exposed Person status
   From	Start date for search period
   To	End date for search period
   Client Identif	Use this attribute to add your own unique identifying string to a payment call or COS record. This attribute is useful for idempotency purposes.

3. Click Search.

   The search results display in the Customer Management list. Each row in the list shows an individual customer.

   Column	Description
   NAME	Customer name
   STATUS	Customer status in COS
   OFAC	Customer OFAC status
   PEP	Customer PEP status
   CIF #	The Customer Identification File Number
   TAX ID	Customer tax ID number
   CLASSIFICATION	Customer classification (Business / Personal)
   PARTNER	Customer partner name
   CREATED	Customer creation date in COS

When you onboard a customer, you might be able to add some customer records later depending on your agreement with CR.

To onboard a customer:

1. In the Core tab, click Customers to open the Customer search screen.

2. Click Onboard Customer.

3. In the Onboard Customer screen fill in the new customer details.

   Field	Description
   Partner	Enter your partner name or select it from the list
   Classification	Customer classification Personal Prefix Prefix First Customer first name Middle Customer middle name Last Customer last name Suffix Suffix Preferred Name Customer preferred name Customer Profile   Tax ID Type Customer tax ID type Tax ID Customer tax ID number DOB Date of birth Reg O Pertains to loans issued to executive officers, directors, and principal shareholders of member banks Backup Withholding Enable to allow withholding taxes on interest earned Backup Withholding % If Backup Withholding is enabled, enter a percentage to withhold taxes on interest earned PEP Enabled when customer is a politically exposed person (PEP) Risk Customer/business risk classification Citizenship Customer/business entity country of citizenship Privacy Opt Out Indicates whether the customer opts out of information sharing Parent Entity   Enter or search for Parent entity Due Diligence   Employment Status Customer employment status Occupation Customer professional occupation Industry Customer professional industry Income Source Customer source of income Income State State where customer earns income Income Country Country where customer earns income Employer Name of the customer employer Employer State State where customer employer based Employer Country Country of the customer employer Source of Funds Customer source of funding for the account Wealth Source Customer source of wealth Annual Income Customer annual income Customer Address   Is Primary Whether the address is customer primary address Address Type Customer address type (Work, Home or Other) Classification Classification of the customer address Street 1-3 Complete street address of the customer City City where customer lives State/ Province State where customer lives Postal Code Customer postal code Country Country where customer lives Customer Phone   Is Primary Whether the phone number is customer primary phone number Phone Number Customer phone number Extension Extension for the phone number Phone Type Type of phone number Notes Notes on the phone number Customer Email   Is Primary Whether the email address is the customer primary email address Email Type Select email address type Email Address Customer email address Business   Customer Profile   Entity Type Business entity legal classification Tax ID Type Customer tax ID type Tax ID Customer tax ID number Ownership Type Entity ownership structure Controlling Person Person who exercises control over entity Date Formed Date when legal entity was formed Backup Withholding Enable to allow withholding taxes on interest earned Backup Withholding % If Backup Withholding is enabled, enter a percentage to withhold taxes on interest earned Risk Customer/ business risk classification Citizenship Customer or business entity country of citizenship Parent Entity   Enter or search for Parent entity   Customer Address   Is Primary Whether the address is customer primary address Address Type Customer address type (Work, Home or Other) Classification Classification of the customer address Street 1-3 Complete street address of the customer City City where customer lives State/ Province State where customer lives Postal Code Customer Postal code Country Country where customer lives Customer Phone   Is Primary Whether the phone number is customer primary phone number Phone Number Customer phone number Extension Extension for the phone number Phone Type Type of phone number Notes Notes on the phone number Customer Email   Is Primary Whether the email address is the customer primary email address Email Type Select email address type Email Address Customer email address

4. Click Onboard Customer. The new customer appears in the Customers list.